Frequently Asked Questions of Idaho Security Companies

What is alarm monitoring?

Upon receiving a signal from your home or business, dispatchers will immediately call the location to verify if you set your alarm off accidentally. Whoever answers the phone is required to give a secret password that is stored securely in our records. If we do not receive an answer or if an answering machine picks up, we will immediately dispatch your nearest local authorities and contact your approved call list. If a panic button is triggered, we will immediately dispatch and then call your home. In any event, your nearest local authorities (Police, Fire, and Paramedic) will respond.

What if I accidentally set off my security system?

If you ever accidentally set off your security system, don’t worry. AlarmCo, Inc. representatives will call you immediately upon receiving a signal. When you answer the phone they will identify themselves and ask you to do the same. Here is where you will give them your secret password. They will not dispatch the police to your home if you simply tell them your password.

What if I am currently under an alarm monitoring contract?

If you have an existing monitoring agreement with another security service provider, you have to wait until it expires. Most providers require advanced notice before you can cancel. Also, it is common practice in the security management service industry to use “automatic roll-over agreements.” Watch your expiration date closely. We recommend that you send a certified letter to your provider immediately. Inform them that you want to continue your service on a month-to-month basis once the term of your agreement is completed. Sending a letter now will protect you from automatic rollover agreements.

Once you are free from your obligation, give us a call. Given the opportunity to earn your business, we will help ensure you receive the best security management.

Why do I need a security/fire alarm system in Boise, Idaho?

The safety of your family or business should be your #1 priority. Homes and businesses without alarm systems are 3 times more likely to be burglarized.

How do I know what security services I need?

One of our professional technicians can come to your home or business and customize a system to fit your security needs. We are a proud supplier of Honeywell security products.

How can purchasing a security system in Idaho SAVE me money?

You can save money on your Homeowner’s Insurance when your house is protected from burglary and fire. Also, the value of the home tends to increase with a security system in place.

What happens if I am not home and my alarm goes off?

We receive the alarm signal at our central monitoring station and use a provided emergency call list to contact you. If we cannot reach you or an incorrect password is given, we then call the police or fire department and send them directly to your home.

I have pets, will they set off the alarm?

Pets under 80 pounds generally will not set off the alarm.

I don’t have a landline phone, can I still get a security system?

No problem! We have security systems and products that communicate by internet or wireless cellular so you do not need a landline to get an alarm system.

I already have a security system, why should I go through the hassle of switching?

When you have satisfied your current contract, we can convert your wired or wireless system to Alarmco’s protection and begin your 24-hour monitoring immediately.